License Information

Operator Details

Slotbox Casino is owned and operated by Slotbox N.V., a company incorporated and registered under the laws of Curaçao, bearing company registration number 155357. The registered address of the company is situated within the jurisdiction of Curaçao, and all gambling services offered through this platform are provided by this legal entity.

For any licensing-related enquiries, players may contact the operator directly at: [email protected]

Licence and Regulatory Authority

Slotbox N.V. holds a valid Online Gambling Licence issued by the Curaçao Gaming Control Board (GCB), the competent regulatory authority responsible for the supervision and oversight of remote gambling operations licensed in Curaçao.

Licence Number: OGL/2024/1381/0615 Licence Type: Online Gambling Licence (Remote Casino Operations) Issuing Authority: Curaçao Gaming Control Board Jurisdiction of Regulation: Curaçao

The licence authorises Slotbox N.V. to offer remote gambling services, including online casino games, to eligible players in permitted territories in accordance with the applicable conditions, codes of practice, and statutory requirements imposed by the Curaçao Gaming Control Board.

Players may independently verify the validity and current status of the operator’s licence by contacting the Curaçao Gaming Control Board or consulting its official public register.

Territory of Service and Eligibility

The gambling services provided by Slotbox N.V. are made available to players in the United Kingdom, subject to full compliance with applicable local laws and the conditions of the operator’s licence. It is the sole responsibility of each player to ensure that online gambling is lawful in their country of residence prior to registering an account or placing any wagers.

Age Restriction: Access to gambling services on this platform is strictly prohibited for any individual under the age of 18 years. The operator operates a rigorous age verification process and reserves the right to request documentary evidence of age and identity from any registered player at any time. Accounts found to belong to individuals under the age of 18 will be suspended immediately, all funds returned where applicable, and the matter may be reported to the relevant authorities.

The platform does not knowingly accept registrations from, or provide services to, persons located in restricted jurisdictions. A full list of excluded territories is available within the operator’s Terms and Conditions.

Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy

Slotbox N.V. is fully committed to preventing financial crime, including money laundering, terrorist financing, and fraud, in strict accordance with its licence obligations and applicable international standards.

Know Your Customer (KYC)

Prior to processing withdrawals, and where deemed appropriate upon registration or at any stage of a player’s activity, the operator requires the submission of the following verification documentation:

• Government-issued photo identification (e.g. passport, national identity card, or driving licence);
• Proof of residential address (e.g. recent utility bill or bank statement, dated within three months);
• Proof of the payment method used (e.g. a copy of the bank card or a screenshot of an e-wallet account);
• Source of funds documentation, where the operator identifies a requirement to establish the legitimacy of funds deposited or wagered.

The operator reserves the right to suspend withdrawals, restrict account activity, or close an account where a player fails to provide satisfactory verification documentation within a reasonable timeframe.

Anti-Money Laundering (AML)

The operator maintains and enforces a comprehensive AML programme that includes, but is not limited to:

• Ongoing monitoring of player transactions for patterns indicative of money laundering or unusual financial activity;
• Enhanced due diligence procedures applied to high-risk accounts or transactions;
• Staff training on the identification and reporting of suspicious activity;
• Maintenance of records of player identification and transaction history for the minimum periods required by applicable law;
• Reporting of suspicious activity to the competent authorities in accordance with legal obligations.

The operator will not process transactions where there are reasonable grounds to suspect that the funds involved are derived from criminal activity. Any attempt to use the platform for the purposes of money laundering or financial crime will result in immediate account termination and referral to the relevant law enforcement authorities.

Data Protection

Slotbox N.V. processes personal data in accordance with applicable data protection legislation, including the principles and requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as they apply to the processing of personal data of individuals located in the United Kingdom.

Personal data collected from players is used exclusively for the following purposes:

• Account registration, identity verification, and KYC compliance;
• Processing of deposits, withdrawals, and gameplay;
• Fulfilment of legal and regulatory obligations;
• Customer support and communication;
• Detection and prevention of fraud, money laundering, and other unlawful activities.

The operator employs industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to, SSL (Secure Socket Layer) encryption for data transmission and secure storage protocols.

Personal data is not sold to third parties. Data may be shared with authorised service providers, payment processors, and regulatory authorities solely to the extent necessary for the fulfilment of the purposes described above. All third-party processors are contractually bound to process personal data only in accordance with the operator’s instructions and in compliance with applicable data protection law.

Players residing in the United Kingdom hold a number of rights under the UK GDPR, including the right of access to their personal data, the right to rectification, the right to erasure in certain circumstances, and the right to lodge a complaint with the Information Commissioner’s Office (ICO). To exercise any of these rights, players may contact the operator at: [email protected]

Responsible Gambling

Slotbox N.V. is committed to the promotion of responsible gambling and the prevention of gambling-related harm. The operator acknowledges that gambling may pose risks for certain individuals and has implemented a range of measures to support players in maintaining control over their gambling activity.

The following responsible gambling tools are available to all registered players:

• Deposit Limits: Players may set daily, weekly, or monthly limits on the amount they deposit into their account. Once set, a limit reduction takes effect immediately, whilst an increase is subject to a cooling-off period.
• Loss Limits: Players may impose limits on the amount they are permitted to lose within a defined period.
• Session Time Limits and Reminders: Players may restrict the duration of their individual gaming sessions and set time reminders to promote awareness of time spent gambling.
• Reality Checks: Regular on-screen notifications reminding players of the duration of their current session.
• Self-Exclusion: Players may request temporary self-exclusion (time-out) or permanent self-exclusion from the platform. Requests for permanent self-exclusion are processed without undue delay and will not be reversed at the player’s request during the exclusion period.
• Account Closure: Players may request the closure of their account at any time by contacting customer support.

Players in the United Kingdom who wish to self-exclude across multiple licensed operators are encouraged to register with GamStop, the national self-exclusion scheme (www.gamstop.co.uk). The operator supports and recognises self-exclusions registered through GamStop.

The operator encourages players who believe they may be experiencing difficulties related to gambling to seek independent support from the following organisations:

• GamCare (www.gamcare.org.uk) – National helpline and online support for problem gambling
• BeGambleAware (www.begambleaware.org) – Independent support and information
• Gambling Therapy (www.gamblingtherapy.org) – Free international support service

The operator’s responsible gambling policies are reviewed on a regular basis to ensure their continued effectiveness and compliance with best practice standards.

Dispute Resolution

The operator is committed to resolving all player complaints in a fair, timely, and transparent manner.

In the first instance, any complaint or dispute should be submitted directly to the customer support team via email at [email protected]. The operator will acknowledge all complaints within a reasonable period and undertake to provide a substantive response within 10 business days of receipt. Complex complaints may require additional time, in which case the player will be kept informed of progress.

Where a player remains dissatisfied with the outcome of the internal complaints process, they have the right to escalate the matter to an independent Alternative Dispute Resolution (ADR) entity. Details of the applicable ADR provider are available on request from the operator’s customer support team and within the operator’s full Terms and Conditions.

Players in the United Kingdom also have the right to seek further redress through competent national consumer protection bodies or judicial authorities, as applicable under the laws of England and Wales, Scotland, or Northern Ireland.

Amendments to Licence Information

This Licence Information page reflects the regulatory and legal status of Slotbox N.V. as at the date of publication. The operator reserves the right to update this page in the event of any material changes to its licensing status, regulatory obligations, or corporate information. Players are encouraged to consult this page periodically. Any amendments will take effect from the date of publication on this page.